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AIModelKit > Ethics > Transforming Customer Experiences: The Impact of Cloud Technology and AI Innovations
Ethics

Transforming Customer Experiences: The Impact of Cloud Technology and AI Innovations

aimodelkit
Last updated: May 10, 2025 12:04 pm
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Transforming Customer Experiences: The Impact of Cloud Technology and AI Innovations
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Embracing Digital Transformation: Insights from Industry Leaders

Learn from the experts

  • Digital transformation, from the ground up, starts by moving infrastructure and data to the cloud
  • AI implementation requires a talent transformation at scale, across the organization
  • AI is a company-wide initiative—everyone in the company will become either an AI creator or consumer

Featured Speakers

Mohammed Rafee Tarafdar, Chief Technology Officer, Infosys

As the Chief Technology Officer at Infosys, Mohammed Rafee Tarafdar plays a pivotal role in shaping the company’s technology vision and strategy. His expertise lies in sensing and scaling emerging technologies, which is essential for organizations aiming to thrive in today’s digital landscape. Rafee is particularly focused on guiding clients through their AI transformation journeys, ensuring they harness the full potential of artificial intelligence.

Under Rafee’s leadership, Infosys is undertaking an ambitious AI First transformation journey, which involves implementing enterprise-scale platforms that enhance operational efficiency and drive innovation. His contributions extend beyond corporate strategy; he is also the co-author of the influential book “The Live Enterprise,” which explores the intersection of technology and business. Recognized as one of the top 50 technology global leaders by Forbes in 2023 and a Top 25 Tech Wavemaker by Entrepreneur India magazine in 2024, Rafee’s insights are invaluable for any organization looking to adapt and excel in an AI-driven world.

Sam Jaddi, Chief Information Officer, ADT

Sam Jaddi brings over 26 years of experience in technology innovation to his role as Chief Information Officer at ADT. His extensive background in the security and smart home industry positions him as a key player in enhancing both customer and employee experiences through digital transformation. Sam’s leadership is instrumental in driving ADT’s business platforms and processes, ensuring they align with modern technological advancements.

His strategic vision for technology not only focuses on improving operational efficiencies but also on creating a seamless interface between customers and ADT’s services. Before joining ADT, Sam served as the Chief Technology Officer at Stanley, where he led significant initiatives in global integration and IT strategy. His wealth of experience enables him to navigate the complexities of digital transformation and implement solutions that resonate with users’ needs.

This content was produced by Insights, the custom content arm of MIT Technology Review. It was not written by MIT Technology Review’s editorial staff.

Inspired by: Source

Contents
  • Embracing Digital Transformation: Insights from Industry Leaders
    • Featured Speakers
Understanding AI as a ‘Word Calculator’: What You Might Not Realize
Exclusive Insights into the Biden Administration’s Unpublished AI Safety Report
Unlocking the Future: How Scientists Are Cultivating Computers from Human Brain Cells and the Reasons Behind Their Pursuit
How AI Saves Time and Why It Triggers Guilt: Understanding the Paradox
Can an ‘Australian AI’ Safeguard Us from Hacks? Understanding the Complexity of Cybersecurity

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